Shipping policy

Last updated: October 20, 2026

At Jootic, we aim to make shipping straightforward and transparent. This Shipping Policy explains how orders placed at jootic.shop are processed, shipped, and delivered within the United States.

Shipping charges and estimated delivery times are displayed at checkout when applicable. Delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, and other circumstances beyond our reasonable control.

1. Shipping Destinations

Jootic currently ships to eligible delivery addresses in the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations.

Delivery to P.O. boxes is available only when supported by the shipping carrier. We may be unable to ship to freight-forwarding addresses or addresses that cannot be verified.

If your address is not eligible for shipping at checkout, we cannot accept the order for delivery to that address.

2. Order Processing and Cut-Off Time

Orders are generally processed within 1–2 business days after payment is confirmed.

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders placed before 5:00 PM ET on a business day are treated as received on that business day.
Orders placed after 5:00 PM ET are treated as received on the next business day.
Orders placed on weekends or U.S. public holidays begin processing on the next business day.

Business days are Monday through Friday, excluding U.S. public holidays.

The cut-off time determines the business day on which an order is received for processing. It does not guarantee same-day shipment.

Order processing time is separate from shipping transit time.

3. Standard Shipping Rates and Delivery Times

Orders are shipped through our third-party logistics partners in the United States.

Our Standard Shipping rates are based on the merchandise subtotal after applicable product discounts and before sales tax and shipping charges.

Merchandise subtotal	Standard Shipping fee
Less than $49.00 USD	$6.99 USD
$49.00 USD or more	FREE

The free shipping threshold applies to eligible orders shipped to the 48 contiguous United States, as described in Section 4.

Standard Shipping has an estimated transit time of 4–8 business days after shipment. Transit time begins when the package is handed over to the shipping carrier and does not include order processing time.

The estimated total delivery time is:

1–2 business days for order processing + 4–8 business days for shipping transit.

These timeframes are estimates, not guaranteed delivery dates. Carrier capacity, severe weather, holidays, and other unexpected events may affect delivery.

The applicable shipping fee will be displayed at checkout before you complete your order.

4. Free Standard Shipping on Orders of $49 or More

Jootic offers free Standard Shipping on eligible orders with a merchandise subtotal of $49.00 USD or more before sales tax, shipped to eligible addresses in the 48 contiguous United States.

To qualify for free Standard Shipping:

Your merchandise subtotal must be at least $49.00 USD after applicable product discounts.
Sales tax and shipping charges are excluded when calculating the $49.00 USD threshold.
The delivery address must be within the 48 contiguous United States and eligible for shipping at checkout.

Orders below $49.00 USD: A flat Standard Shipping fee of $6.99 USD applies.

Orders of $49.00 USD or more: Standard Shipping is free.

Free Standard Shipping uses the same estimated transit time of 4–8 business days after shipment. Order processing typically takes an additional 1–2 business days.

The free shipping offer does not apply to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations.

If an order is partially returned or refunded, any adjustment to the original shipping charge will be handled in accordance with our Returns & Refunds Policy and applicable law.

5. Shipping Costs and Exclusions

Shipping charges cover standard outbound delivery to the address provided at checkout.

Unless expressly stated otherwise, the Standard Shipping fee does not include:

Expedited shipping or premium delivery services that are not offered at checkout.
Carrier fees for address changes or package redirection after shipment, where applicable.
Return shipping costs, except where our Returns & Refunds Policy or applicable law requires Jootic to cover them.

Any additional shipping charges will be disclosed before you agree to pay them, where applicable.

6. Shipment Confirmation and Tracking

Once your order ships, we will send a shipment confirmation email. A tracking number and carrier information will be provided when available.

Please allow time for the carrier to register tracking information after the package has been handed over.

If you have not received shipment confirmation or tracking information within 3 business days after the expected processing window, please contact us at service@jootic.shop and include your order number.

7. Shipping Address and Delivery Attempts

Please review your shipping address carefully before completing your order. Customers are responsible for providing a complete and accurate delivery address.

Once a package has been handed over to the carrier, address changes or rerouting may not be possible. Any request is subject to the carrier's available options and applicable fees.

If a package is returned because the address is incomplete or undeliverable, or because delivery is refused, we will review the available carrier information and contact you about the next steps.

Additional shipping or return-to-sender charges may apply where permitted by law. Any applicable charges will be communicated before a reshipment or refund is processed.

8. Delivery Issues, Delays, and Missing Packages

Most Standard Shipping orders do not require a signature, although the carrier may apply its own delivery requirements.

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your delivery location and with household members or building management.
Review the carrier's tracking details and contact the carrier if necessary.
Contact us at service@jootic.shop within 7 days of the delivery scan so we can help review the issue.

If your package is delayed, check the tracking information first. If the estimated transit window has passed and tracking has not meaningfully updated, contact us with your order number and tracking number.

We will review the available information and, where appropriate, work with the carrier to investigate.

Severe weather, peak-season shipping volume, carrier service interruptions, and other events outside our reasonable control may delay delivery.

9. Lost, Stolen, or Damaged Shipments

Damaged shipments

If your order arrives damaged, please contact service@jootic.shop as soon as possible, preferably within 7 days of delivery. Include your order number and clear photos of the outer packaging and damaged item, if available.

Lost shipments

If the estimated 4–8 business day transit window has passed and tracking indicates that your package may be lost, contact us so we can review the shipment and initiate a carrier inquiry when appropriate.

Packages marked as delivered but not received

We review these reports individually and may request additional information or a carrier case number to help investigate.

Any replacement, refund, or other resolution will be handled in accordance with our Returns & Refunds Policy and applicable law. A delay or a delivered tracking status does not automatically determine the outcome of a claim.

10. Split Shipments

We generally aim to ship items in the same order together. If inventory availability requires an order to be shipped in multiple packages, we will notify you by email when appropriate.

Jootic will not charge an additional Standard Shipping fee solely because we split an order for our own inventory or fulfillment reasons.