Refund policy

Last updated: October 20, 2026

At Jootic, we want you to feel confident when shopping with us. This policy explains how to request a return, receive a refund, and report a damaged, defective, or incorrect order placed at jootic.shop.

Please read this policy before making a purchase. Nothing in this policy limits any rights you may have under applicable law.

1. Return Window

You may request a return within 30 calendar days of the delivery date.

The delivery date is the date shown in the carrier's tracking records. If tracking information is unavailable, we will review the available order and delivery information to determine the applicable date.

To qualify for a standard return, your request must be submitted within the 30-day return window, and the item must meet the condition requirements in this policy.

Returns requested outside this window may be declined, except where applicable law requires otherwise.

2. How to Request a Return

Please contact us by email before sending any item back.

To start a return, email service@jootic.shop with the following information:

  • Order number

  • Full name and email address used at checkout

  • Product name and quantity you wish to return

  • Reason for the return

  • Clear photos, if the item is damaged, defective, incorrect, or incomplete

We generally respond within 1–2 business days and will explain whether your return is eligible and what to do next.

If your return is approved, we will provide:

  • Return instructions

  • The designated return shipping address

  • Any return authorization details or prepaid shipping label, if applicable

Do not send a return package until you receive our written instructions and designated return address.

Our business or correspondence address is not necessarily our shipping or returns facility. Do not send returns to the address shown on business documents, payment records, or other website information unless we specifically confirm in writing that it is the correct return address for your order.

Packages sent without prior authorization or to an unconfirmed address may be delayed, refused, or become difficult to locate. Jootic cannot guarantee that a package sent to the wrong address will be recovered.

3. Exchanges

Jootic does not offer direct exchanges at this time.

If you would like a different size, color, style, or pack quantity, please contact us at service@jootic.shop to request a return. Once your return is approved, follow the return instructions provided by our customer service team.

After your return has been processed, you may place a new order for the item you want, subject to product availability and the prices and shipping terms in effect at the time of your new purchase.

Please note that the original item must meet the eligibility requirements in this Return & Refund Policy. Return shipping costs for change-of-mind returns are the customer's responsibility, unless applicable law requires otherwise.

If you received a defective, damaged, or incorrect item, please contact us before returning it. We will review the issue and explain the appropriate resolution in accordance with this policy and applicable law.

4. Conditions for Standard Returns

For a change-of-mind return or a return of an unused item, the product must meet all of the following conditions:

  • It has not been used with food or liquid.

  • It is clean and free from odors.

  • It has no stains, cuts, burns, warping, or other signs of use or damage.

  • All included parts and accessories, such as lids and trays, are present.

  • The original packaging is included when reasonably available.

Because our products include kitchen and food-preparation items, products that have been used with food or liquid, used for meal preparation, or washed in a dishwasher after use are not eligible for a standard change-of-mind return.

If you receive an item that is defective, damaged, incorrect, or materially different from its listing, please contact us. Those situations are handled under Section 10 rather than treated as ordinary change-of-mind returns.

5. Items Not Eligible for Standard Returns

Unless applicable law requires otherwise, standard returns are not accepted for:

  • Products that have been used, washed, stained, or soiled with food.

  • Products missing lids, trays, accessories, or other parts included in the original order.

  • Products returned more than 30 calendar days after delivery.

  • Items clearly identified as final sale on the product page.

  • Gift cards and non-physical products.

If you ordered the wrong size, color, or pack quantity, you may still request a return within the 30-day window, provided the item meets all standard return condition requirements.

This section does not exclude remedies that may be required by applicable law for defective, misdescribed, or otherwise nonconforming products.

6. Who Pays for Return Shipping?

The customer pays return shipping when:

  • You change your mind or no longer want the item.

  • You ordered the wrong size, color, or pack quantity.

  • You return an unused item for a reason unrelated to an error by Jootic.

Jootic pays return shipping when:

  • The item is defective.

  • We sent the wrong product.

  • The item arrived damaged during transit.

For an eligible seller-fault return, contact us before shipping anything back. We will provide a prepaid shipping label or explain the approved return shipping arrangement.

Please do not purchase your own return label expecting automatic reimbursement. Any reimbursement for a label purchased independently must be approved by Jootic in advance, except where applicable law requires otherwise.

7. Original Shipping Fees

Our current Standard Shipping fee is $6.99 USD. Orders with a merchandise subtotal of $49.00 USD or more after applicable product discounts and before sales tax qualify for free Standard Shipping to eligible addresses in the 48 contiguous United States.

The original outbound shipping fee is handled as follows:

  • Refunded: When a return is due to a confirmed Jootic error, such as a defective item, an incorrect item sent, or damage during transit.

  • Not refunded: For standard change-of-mind returns or returns of unused items unrelated to a Jootic error, unless applicable law requires otherwise.

  • Orders that originally qualified for free shipping: If a partial return reduces the remaining merchandise value below $49.00, we may deduct the $6.99 Standard Shipping fee from the refund, where permitted by law and consistent with the offer terms disclosed at purchase. We will explain any such deduction before issuing the refund.

8. Refund Method and Processing Time

Once your approved return reaches the designated return facility, we will inspect the item.

Our usual process is:

  1. Return inspection: Generally 2–4 business days after the returned package is received and available for inspection.

  2. Refund approval: We will notify you of the inspection outcome and any applicable refund amount.

  3. Refund processing: Once approved, the refund will be issued to your original payment method within 5–10 business days.

  4. Bank or payment provider posting: After we issue the refund, your bank or payment provider may need additional time to display the funds.

Refunds are issued to the original payment method. We do not ordinarily issue cash refunds or transfer refunds to a different payment card.

If an item does not meet the return conditions, for example because it has been used, is incomplete, or has damage caused by the customer, we will contact you to explain the outcome. Where permitted by law, the refund may be declined or reduced to reflect the item's condition or missing components. You may request the item back at your expense, subject to our instructions.

9. Partial Refunds and Restocking Fees

We do not charge a restocking fee for approved standard returns of unused items that meet this policy.

A refund may be less than the full item price if:

  • Parts or accessories included in the original order are missing.

  • The product has been used or is no longer in resalable condition for reasons not attributable to a defect or our error.

  • Only part of a set or multipack is returned.

Any proposed reduction will be explained by email before the refund is completed. We will not apply a reduction where prohibited by applicable law.

10. Defective, Damaged, Incorrect, or Incomplete Orders

Please contact service@jootic.shop as soon as reasonably possible if:

  • The product does not match its listing.

  • The product does not function as described.

  • The package or product arrives damaged.

  • An item or component is missing from the order.

We recommend reporting visible damage or delivery problems within 7 calendar days of delivery, where possible, to help us investigate promptly. This request does not limit any rights or remedies available to you under applicable law.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

  • A photo of the shipping label, if available

After reviewing the information, we will explain the available resolution. Depending on the circumstances, this may include:

  • A replacement, if the same item is available.

  • A refund of the affected item's price and the original shipping fee when the problem is due to our error.

  • A prepaid return label if we need the item returned.

Any resolution will be handled in accordance with this policy and applicable law.

This section does not ordinarily cover damage caused after delivery by misuse, accidental damage, improper care, or use outside the manufacturer's stated instructions or temperature limits. This does not exclude a valid claim involving an underlying product defect or rights that cannot legally be excluded.

11. Lost or Undelivered Packages

If your order has not arrived or its tracking information appears to have stopped updating, email service@jootic.shop with your order number and tracking number, if available.

Our current estimated Standard Shipping transit time is 4–8 business days after the package ships, excluding order processing time.

If this estimated transit window has passed and the package still has not arrived, we will review the tracking information and contact the carrier for an investigation when appropriate.

A replacement or refund for a package believed to be lost will be considered after the carrier inquiry or a reasonable investigation. We will explain the next steps based on the available information and applicable law.

A delivery scan marked as delivered does not automatically establish that a package was received by the intended customer. If your package is marked as delivered but is missing, please contact us promptly so we can help review the issue.

12. Order Cancellations

You may request cancellation by emailing service@jootic.shop as soon as possible before your order ships.

We will confirm whether cancellation is possible. If the order has already been shipped or can no longer be stopped, it cannot be cancelled through the pre-shipment process. You may contact us after delivery to request a return under this policy, if eligible.

Submitting a cancellation request does not guarantee that the order can be stopped before shipment.

13. Contact Us

For return, refund, replacement, or damaged-order questions, contact:

Jootic
Website: https://jootic.shop
Email: service@jootic.shop

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding U.S. public holidays.

We generally respond to return requests within 1–2 business days. Emails received outside business hours, on weekends, or on U.S. public holidays are generally handled on the next business day.

Important: Always contact us by email and wait for our written return instructions before sending an item back. We will provide the appropriate return address after reviewing your request.