Contact information

We're here to help with your orders, product questions, and other inquiries.

Jootic
Website: https://jootic.shop
Email: service@jootic.shop

Address: No. 13, Xijiuheng, Shuiweigang, Shanglin, Huanggang Town, Raoping, Guangdong 515700, China

Before You Contact Us

To help us assist you more efficiently, please include the relevant information in your email.

Topic	What to Include
Order Status	Your order number and the email address used at checkout
Shipping Questions	Your order number and tracking number, if available
Returns & Refunds	Your order number, product name, and reason for your request
Damaged or Defective Items	Your order number, a description of the issue, and clear photos if possible
Product Questions	Product name and a description of your question
Privacy Requests	Use the subject line “Privacy Request” and include the email address associated with your order or account

Customer Service Hours

Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Excluding U.S. public holidays.

We generally respond within 1–2 business days. Messages received outside business hours, on weekends, or on U.S. public holidays will be handled on the next business day or as soon as reasonably possible.