Privacy policy

Last updated: October 20, 2026

This Privacy Policy explains how Jootic (“Jootic,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://jootic.shop, place an order, contact our customer service team, or otherwise interact with our store.

Please read this policy carefully to understand our privacy practices. By using our website, you acknowledge the practices described in this policy, subject to any rights you may have under applicable privacy laws.

1. Who We Are

Jootic operates the online store at https://jootic.shop, offering kitchen products such as silicone freezer trays, ice molds, and related accessories.

For privacy-related questions or requests, contact us at:

Email: service@jootic.shop

2. Personal Information We Collect

The information we collect depends on how you interact with our store.

Information You Provide

When you place an order, create an account, contact us, or use our website, we may collect:

Name
Billing and shipping address
Email address and phone number
Order details, purchase history, and order notes
Account information, if you create an account
Messages and information you provide when contacting customer service
Other information you voluntarily submit to us

Please avoid including sensitive personal information in order notes or customer service messages unless it is necessary to resolve your request.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our store platform and enabled technologies, including:

IP address
Browser type, device type, and operating system
Pages visited, links clicked, and interactions with the website
Referring website or URL
Approximate location inferred from your IP address
Cookie identifiers and similar online identifiers
Website usage, performance, and diagnostic information

The information collected depends on your browser settings and the technologies enabled on our website.

Payment Information

Payments are processed through the payment providers available at checkout. These providers receive the information necessary to process and authorize your payment.

Jootic does not store full credit card numbers on its own servers. Payment providers may collect and process payment information under their own privacy policies.

Shipping Information

To fulfill your order, we use relevant order and delivery information, such as your name, shipping address, phone number when needed, and package details. We share this information with shipping and logistics providers as necessary to deliver your order.

Our standard shipping rate is $6.99, with free standard shipping available on eligible orders of $49 or more before tax, subject to our Shipping Policy.

3. How We Use Personal Information

We may use personal information to:

Process payments and fulfill orders
Arrange shipping and provide tracking updates
Send order confirmations and other transactional communications
Respond to questions and provide customer support
Process eligible returns, refunds, replacements, and order cancellations
Maintain customer accounts and purchase records
Detect, investigate, and help prevent fraud, security incidents, and misuse
Operate, maintain, and improve our website and product pages
Understand website traffic and store performance
Measure advertising performance and manage product listings when relevant services are enabled
Comply with tax, accounting, consumer protection, and other legal obligations
Send promotional emails when you have consented or when otherwise permitted by applicable law

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us. Unsubscribing from marketing emails will not prevent us from sending essential communications about your orders or account.

We use personal information only for purposes that are appropriate to our relationship with you and as permitted by applicable law.

4. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, and similar technologies to support website functionality and understand how visitors use the store.

Depending on the technologies enabled, these tools may be used to:

Keep items in your shopping cart
Support account sign-in and checkout
Remember certain preferences
Maintain website security and functionality
Understand website traffic and product-page performance
Measure advertising effectiveness and interactions with advertisements

You can manage or block cookies through your browser settings. Blocking certain cookies may affect shopping cart, sign-in, checkout, or other website features.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for non-essential cookies and similar technologies.

If services such as Google Analytics, Google Ads, or other analytics and advertising tools are enabled, those providers may collect information through their technologies in accordance with their own privacy policies and applicable settings.

5. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our store, fulfill orders, provide services, or comply with legal obligations. These parties may include:

Shopify: to operate our online store and support checkout and related store services.
Payment providers: to process and authorize payments.
Shipping carriers and logistics providers: to deliver orders and provide shipment updates.
Customer service and email providers: to respond to inquiries and send transactional or, where permitted, promotional messages.
Analytics and advertising providers: to understand store performance or measure advertising, when these services are enabled.
Professional advisers: such as accountants, auditors, or lawyers when reasonably necessary.
Government authorities and other parties: when disclosure is required by law or is necessary to protect legal rights, safety, or security.

We do not authorize service providers to use personal information they receive from us for purposes unrelated to the services they provide, except as permitted by law or their applicable terms.

Some providers may process information in the United States or other countries where they or their service providers operate. Their handling of information may also be subject to their own privacy policies.

6. Payment and Checkout

Checkout is provided through our online store platform and the payment methods made available at checkout.

When you make a purchase, payment information is transmitted to the relevant payment provider to authorize and complete the transaction. The provider's privacy policy and terms govern its processing of payment information.

We may receive limited payment-related information, such as payment status, transaction references, or the payment method used, to manage your order and customer service requests.

7. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, security, recordkeeping, and legal compliance.

Retention periods may vary depending on the type of information and the reason it was collected. For example:

Order and financial records: retained for the periods required by applicable tax, accounting, and legal rules.
Customer service communications: retained as needed to respond to requests, resolve disputes, and maintain relevant records.
Account information: retained while the account remains active and for an appropriate period afterward where necessary.
Marketing information: retained until you unsubscribe, withdraw consent where applicable, or the information is no longer needed.
Technical logs and analytics information: retained for the period needed for security, troubleshooting, reporting, and performance analysis.

We may retain information for longer when required by law or when reasonably necessary to establish, exercise, or defend legal claims. When information is no longer needed, we will take reasonable steps to delete it or de-identify it, subject to applicable legal requirements.

8. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information we hold about you. You may also have the right to opt out of certain targeted advertising, sales, or sharing of personal information, where those rights apply.

You can unsubscribe from promotional emails at any time. You may also manage cookies through your browser and any privacy controls provided on our website.

To submit a privacy request, email service@jootic.shop with the subject line “Privacy Request.” Please describe your request and include the email address associated with your order or account so we can locate the relevant records. We may ask for reasonable information to verify your identity before processing the request.

We will respond to eligible requests within the time required by applicable law. Certain information may need to be retained to complete transactions, meet legal obligations, prevent fraud, or exercise or defend legal claims.

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws, including the right to lodge a complaint with your local data protection authority.

If you are a California resident, you may have additional rights under California privacy law, subject to applicable requirements and exceptions. We will not unlawfully discriminate against you for exercising a privacy right.

9. Do Not Track and Advertising Choices

Some browsers offer a “Do Not Track” setting or similar privacy signals. Our website may not respond to every such signal in the same way.

Where required by applicable law, we will process recognized opt-out preference signals, such as Global Privacy Control, in accordance with the requirements that apply to our business.

You can also manage available browser privacy settings, use applicable advertising opt-out tools, and unsubscribe from promotional emails.

10. Children's Privacy

Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child under 13 has provided personal information to us, please contact service@jootic.shop. We will review the request and take appropriate steps to delete the information when required by applicable law.

11. International Visitors

Jootic and its service providers may process and store personal information in the United States and other countries where the relevant providers operate.

If you access our website from outside the United States, your information may be transferred to and processed in a country whose data protection laws differ from those in your country of residence. Where required by applicable law, we will take appropriate steps for such transfers.

12. Data Security

We rely on our store platform and relevant service providers to help protect personal information through appropriate technical and organizational safeguards. Our website uses HTTPS to help protect information transmitted through supported secure connections.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect information within our control.

If you create an account, please use a strong, unique password and keep your login credentials confidential.

13. Third-Party Websites and Services

Our website or emails may contain links to third-party websites or services, such as shipping carrier tracking pages, payment providers, or social media platforms.

When you visit a third-party website or use its services, that provider's privacy policy and terms apply. Jootic is not responsible for the privacy practices of third-party websites that we do not operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page. Changes will take effect when posted unless otherwise stated or required by law.

We encourage you to review this page periodically to stay informed about how we handle personal information.